CONDITIONS
https://boutique.rachellebery.ca
Rachelle-Béry
11 281, boul. Albert-Hudon,
Montréal-Nord, Quebec
H1G 3J5
COUNTRY : Canada
Phone : 514 324 8254
Calls from outside of Montréal : 1 800 465 2139
Product Refund or Exchange
Products may be returned or exchanged provided they are returned or exchanged within 30 days of delivery and an authorization number has been obtained from a Rachellebery.ca online representative. The representative will also provide the address to which items must be returned.
Refund or exchange authorization : Returned products must be intact and preferably in their original packaging. They must be accompanied by the invoice and the authorization number. Products whose freshness seal has been broken cannot be refunded or exchanged.
Delivery charges will not be refunded. Any risks incurred when returning a product will be assumed by the purchaser, unless the product is damaged or defective.
After the product returned by the purchaser has been verified, the entire sum for the product in question will be credited to the customer’s credit card, except for the delivery charge.
A refund or exchange authorization number can be obtained from a representative by calling 514-324-8254 (Montreal) or 1-800-465-2139 (outside Montreal).
AIR MILES™: AIR MILES™ reward miles will be awarded 30 days following delivery of ordered products.
PLEASE READ THE TERMS AND CONDITIONS BELOW CAREFULLY.
By using the Rachellebery.ca website (hereafter the “Site”), you acknowledge having read and understood these terms and conditions. If you do not wish to be bound by them, you cannot use Rachellebery.ca or order products via the Site.
Terms of Use
Limitation of liability
The Site and its elements are provided as is, with no implicit or explicit guarantees. Rachellebery.ca and its affiliates, executives, employees, representatives, and agents may under no circumstances be held liable for any damage directly or indirectly related to the use of the Site. The contents of the Site, including the copy, graphics and images, are for purely informative and educational purposes. The contents of the Site may under no circumstances replace a diagnosis or professional medical opinion. Always consult a healthcare professional before starting any treatment.
Restrictions regarding use
Unless otherwise indicated in any of the Rachellebery.ca sections, it is prohibited to copy, reproduce, distribute, publish, translate, download, post or transmit in any way any element for commercial purposes without prior written consent from Rachellebery.ca. It is permitted to post or download elements of Rachellebery.ca, but only for noncommercial purposes and as long as they are not modified.
Site's place of operations
Rachellebery.ca is operated from its offices in Canada. Individuals who choose to use Rachellebery.ca do so voluntarily and must comply with all applicable local laws. Use of the Site is governed by applicable laws in the province of Quebec.
Product Delivery
Areas served
Rachellebery.ca delivers only to the following Canadian provinces and territories: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan and Yukon.
Ordered products will be delivered to the postal address provided on the online order form. No deliveries will be made to post office boxes.
Delivery charges
A delivery charge will be added to the invoice. The greater the total order amount before taxes, the lower the delivery charge. The total amount before taxes is calculated after deduction of any discounts or rebates.
The minimum order for online purchases is $10. Please see the list below for more information on our delivery charges for each province.
| Total Order Amount Before Taxes | Delivery Charge |
|---|---|
| Alberta | |
| from 20.00 $ to 39.99 $ | 6.50 $ |
| from 40.00 $ to 74.99 $ | 3.50 $ |
| from 75.00 $ to + | Free |
| British Columbia | |
| from 20.00 $ to 39.99 $ | 6.50 $ |
| from 40.00 $ to 74.99 $ | 3.50 $ |
| from 75.00 $ to + | Free |
| Manitoba | |
| from 20.00 $ to 39.99 $ | 6.50 $ |
| from 40.00 $ to 74.99 $ | 3.50 $ |
| from 75.00 $ to + | Free |
| New-Brunswick | |
| from 20.00 $ to 39.99 $ | 6.50 $ |
| from 40.00 $ to 74.99 $ | 3.50 $ |
| from 75.00 $ to + | Free |
| Newfoundland | |
| from 20.00 $ to 39.99 $ | 6.50 $ |
| from 40.00 $ to 74.99 $ | 3.50 $ |
| from 75.00 $ to + | Free |
| Northwest Territories | |
| from 20.00 $ to 39.99 $ | 7.50 $ |
| from 40.00 $ to 74.99 $ | 5.00 $ |
| from 75.00 $ to + | Free |
| Nova-Scotia | |
| from 20.00 $ to 39.99 $ | 6.50 $ |
| from 40.00 $ to 74.99 $ | 3.50 $ |
| from 75.00 $ to + | Free |
| Ontario | |
| from 20.00 $ to 39.99 $ | 6.00 $ |
| from 40.00 $ to 74.99 $ | 3.00 $ |
| from 75.00 $ to + | Free |
| Prince Edward Island | |
| from 20.00 $ to 39.99 $ | 6.50 $ |
| from 40.00 $ to 74.99 $ | 3.50 $ |
| from 75.00 $ to + | Free |
| Quebec | |
| from 20.00 $ to 29.99 $ | 4.00 $ |
| from 30.00 $ to 74.99 $ | 2.00 $ |
| from 75.00 $ to + | Free |
| Saskatchewan | |
| from 20.00 $ to 39.99 $ | 6.50 $ |
| from 40.00 $ to 74.99 $ | 3.50 $ |
| from 75.00 $ to + | Free |
| Yukon | |
| from 20.00 $ to 39.99 $ | 7.50 $ |
| from 40.00 $ to 74.99 $ | 5.00 $ |
| from 75.00 $ to + | Free |
| Nunavut | |
| from 20.00 $ to 39.99 $ | 7.50 $ |
| from 40.00 $ to 74.99 $ | 5.00 $ |
| from 75.00 $ to + | Free |
Delivery time
Delivery will be made as quickly as possible after the payment method for the order has been validated. Delivery time may vary depending on the destination and product availability.
Transactions must be completed and paid using the abovementioned payment method before Rachellebery.ca can process and deliver orders.
Availability of ordered products
If an ordered product cannot be delivered because it is out of stock, the customer will be notified and offered one of the following two options:
- Receive only the products available and be credited for the products not available
- Cancel the order
Rachellebery.ca may not under any circumstances be held responsible for any damage suffered because an item is out of stock.
Privacy Policy
Sobeys’ commitment:
Protect the confidentiality of your personal information
Sobeys recognizes the importance of keeping your personal information confidential and undertakes to safeguard your privacy. “Personal information” refers to information about you as an individual recorded in whatsoever way or form and that Sobeys has in its possession and controls and uses to help identify you (e.g., age, revenue, ethnic origin, medical data, financial and credit data).
Personal information does not include information available to the public, such as information found in telephone directories, professional or business directories, public registers and publicly accessible court records.
As part of its activities and dealings with you, Sobeys agrees to keep the personal information you provide confidential, whether you are a Sobeys supplier, customer or employee. The same applies to personal information about any individual who visits the Rachellebery.ca website.
Sobeys agrees to abide by the basic principles of privacy protection in how it gathers, uses and discloses your personal information. Sobeys is proud to uphold the following principles:
Responsibility:
Sobeys will ensure that its employees and representatives uphold its principles of privacy protection by means of inhouse policies and appropriate security measures. Sobeys will also appoint an individual within Sobeys to ensure these principles are observed.
Determination of the purpose of personal information collected:
Sobeys will determine the purpose of any personal information it gathers before or at the time it is gathered. Sobeys gathers only information it requires to conduct business and for the purpose for which it is gathered, notably to follow up on inquiries from you. Sobeys will not use or disclose your personal information for any other purpose without your consent.
Consent to the gathering, use and disclosure of personal information:
Sobeys will obtain your consent to gather, use or disclose personal information about you. When you send Sobeys personal information by completing the fields and forms on the Rachellebery.ca website or by any other means, you consent to the gathering, use and disclosure of your personal information for the purpose for which it is gathered.
Limits on the gathering of personal information:
Sobeys limits the gathering of personal information to the information it needs to be able to provide the products and services to which you want access, notably when using the Rachellebery.ca website. Sobeys agrees to use only honest, legal means to gather personal information. In the event Sobeys wishes to use your personal information for purposes other than those disclosed to you, Sobeys must obtain your consent.
Limits on the use, disclosure and retention of personal information:
Limits on use:
Sobeys will not use personal information you provide it for any other purpose than the one for which it is gathered.
Limits on disclosure:
Sobeys will not divulge personal information you provide it to third parties for their own use without your consent, except under provisions provided by law or when Sobeys must provide this information to third parties to provide the products and/or services you request or when these third parties are Sobeys representatives who require this personal information to follow up requests you make.
Limits on retention:
Sobeys will only retain personal information for the time required to fulfill the purpose for which it was gathered.
Accuracy of personal information:
Sobeys agrees to retain complete, accurate, up-to-date personal information. It will be your responsibility, however, to provide Sobeys with complete, accurate information and notify Sobeys of any changes.
Security measures:
Sobeys will protect your personal information. It will take the appropriate security measures based on the degree of confidentiality involved and take the measures required to prevent unauthorized consultation and/or disclosure of your personal information, including transfer to a third party for processing (e.g., payroll processing), storage (e.g., document archiving) and other purposes.
Transparency of Sobeys policies and practices :
Upon request, Sobeys undertakes to provide you with information on its personal information management policies and practices, including the gathering, use and disclosure of the personal information about you that Sobeys has in its possession in Quebec, subject to possible transmission to third parties or Sobeys representatives for the purpose of providing services you request.
Access to personal information:
You have the right to request that Sobeys inform you of the existence, use and disclosure of personal information it has about you, and you may access this information. You may also dispute the accuracy and completeness of this information and have it corrected. Upon receipt of a written request to access or correct this information, Sobeys will respond within 30 days. In its response, Sobeys will inform you of the recourse available to you in the event the information you receive from Sobeys is unsatisfactory.
Complaints in the event of non-compliance with principles:
Sobeys is committed to protecting personal information. If you would like to file a complaint regarding non-compliance with the abovementioned principles, you can do so by contacting Sobeys as follows:
Head of Privacy Protection
Fax: (514) 324-9305
Retailers affiliated with Sobeys under various banners are responsible for adopting their own privacy protection policies.
Policy on security of electronically transmitted credit card data
Your credit card information is transmitted in the form of an encrypted electronic message that guarantees the confidentiality of the message content.
Consequently, this message cannot be intercepted, altered or decoded by a third party.
Your payment is made directly to Desjardins so that your transaction is processed safely.
The site boutique.rachellebery.ca does not keep any electronic data on credit information submitted during a transaction. For this reason, you must submit your credit information again with each new transaction.
